Shipping policy

Shipping Policy

1. Standard Shipping Policy for Normal Sized Parcels:

At Bibianna, we are committed to delivering your order promptly and efficiently. For all standard sized parcels, we utilize our trusted standard courier services. Here’s how it works:

• Order Processing: Your order will be packed on the day following your purchase.
• Dispatch: Orders are shipped out 2-3 days after they are received.
• Delivery Timeline: You can expect to receive your parcel within no more than five working days from the date of your order.
• Delivery Costs: All shipping costs will be clearly displayed during the checkout process.

2. Bespoke Shipping for Large Artwork:

For large pieces of artwork, we provide a bespoke delivery service tailored to ensure the safety and integrity of your valuable purchase:

• Special Handling: Each artwork is carefully packaged and encased in a custom- package, designed to protect your artwork during transit.
• Specialist Courier: We use a specialist courier service for shipping large artworks to ensure that your order is handled with the utmost care.
• Delivery Costs: Shipping costs for large items may vary and will be provided during the checkout process. If shipping costs are not displayed, please contact us directly for a tailored quote.
• Delivery Timeline: The delivery time for large artworks is extended to 5-7 business days due to the special handling and packing requirements. 

3. Customer Service and Support:

We understand that shipping needs can vary and we are here to assist you with any special requirements:

• Contact Us: Customers are encouraged to contact us directly at any time to discuss shipping arrangements. Whether it’s a query about our standard delivery or special requirements for large artworks, our customer service team is ready to provide you with the support you need.

Thank you for choosing Bibianna. We look forward to serving you and ensuring your orders arrive safely and in a timely manner.