Frequently Asked Questions
About Our Art
What type of art do you sell?
We specialize in contemporary African art and culturally significant works from established and emerging artists across the African continent and diaspora. Our collection includes original paintings, sculptures, mixed media pieces, and select home decor items that celebrate African creativity and heritage.
Are the artworks authentic?
Yes, all artworks in our collection are 100% authentic. Each piece comes with a certificate of authenticity and detailed provenance information. We work directly with artists and verified galleries to ensure the legitimacy and quality of every work we offer.
Do you offer certificates of authenticity?
Absolutely. Every original artwork purchased from Bibianna African Art Collective includes a certificate of authenticity signed by the artist or gallery, providing details about the work, artist, and provenance.
Ordering & Payment
How do I place an order?
Simply browse our collection, select the artwork you'd like to purchase, and add it to your cart. Follow the checkout process to complete your order. If you have questions about a specific piece, please contact us before purchasing.
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. For your convenience, we also offer PayPal Pay Later options, allowing you to spread payments over time.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways. We never store your complete payment information on our servers.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide. For international shipping please contact the gallery for a quote.
We offer free international shipping if you are happy to receive your art rolled up in a tube. For this option choose pick up from gallery at check-out.
Shipping costs and delivery times vary depending on your location and the size of the artwork. You'll see the exact shipping cost at checkout before completing your purchase.
How long does delivery take?
Delivery times vary by destination. UK orders typically arrive within 3-5 business days, while international orders may take 7-14 business days. Larger artworks may require additional handling time. You'll receive tracking information once your order ships.
How are artworks packaged?
We take great care in packaging all artworks to ensure they arrive in perfect condition. Paintings are wrapped in protective materials and shipped in sturdy boxes or crates. Fragile items receive extra cushioning and are clearly marked for careful handling.
What are the customs and import duties?
For international orders, customs duties, taxes, and fees may apply depending on your country's regulations. These charges are the responsibility of the buyer and are not included in our shipping costs. We recommend checking with your local customs office for specific information.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your artwork, you may return it within 14 days of delivery for a full refund, provided it's in its original condition. Please contact us before returning any items.
Who pays for return shipping?
Return shipping costs are the responsibility of the buyer unless the item arrived damaged or was sent in error. We recommend using a tracked and insured shipping service for returns.
Can I exchange an artwork?
Yes, exchanges are possible subject to availability. Please contact us to discuss exchange options, and we'll do our best to accommodate your request.
Care & Maintenance
How should I care for my artwork?
Keep artworks away from direct sunlight, extreme temperatures, and high humidity. Dust gently with a soft, dry cloth. For specific care instructions based on the medium and materials, please refer to the care guide included with your purchase or contact us for advice.
Should I frame my artwork?
We recommend professional framing for works on paper and canvas to protect them and enhance their presentation. Use UV-protective glass or acrylic to prevent fading from light exposure.
Contact & Support
How can I contact you?
You can reach us through our contact form, email, or phone. We typically respond to inquiries within 24 - 48 hours during business days.
Do you offer art consultation services?
Yes, we're happy to help you select the perfect piece for your space or collection. Contact us to discuss your needs, and we'll provide personalized recommendations.
Can I visit your gallery in person?
We operate primarily as an online gallery. However, private viewings may be arranged by appointment. Please contact us to schedule a visit.
Have a question that's not answered here? Please don't hesitate to contact us – we're here to help!


Founder / Curator
Caroline Forshaw
Thank you for visiting our gallery to explore contemporary art from the diaspora. Our mission is to play match maker across continents, helping you discover new perspectives from artists across Africa. x





